East Riding SENDIASS (Special Educational Needs and Disability Information, Advice and Support Service) provides information, advice and support to parents and carers of children or young people (aged 0 – 25) with Special Educational Needs & Disabilities (SEND) and to children and young people (up to the age of 25) with special educational needs or disabilities.

Our officers cover the East Riding of Yorkshire and offer impartial and confidential advice to support parents, carers, children and young people (up to the age of 25).

The service is free to use and easy to access. We can help children, young people and parents understand and take part in decisions that affect their lives.

We can offer you information, advice and support if you are a:

  • parent or carer for a child or young person up to the age of 25 with SEND
  • child or young person up to age of 25 who has special educational needs or disabilities.

We aim to empower you to play an active and informed role in your or your child’s education.

We will work with you to address any issues you are experiencing, and offer our support and guidance throughout the process. East Riding SENDIASS offer a tailored approach to support your needs, helping to find the best solution for each individual case.

This support may include, but is not limited to:

  • providing confidential information and support by email, telephone, face-to-face or at parent/carer drop-in sessions
  • offering accurate, impartial and accessible information, advice and support about matters relating to SEND
  • supporting throughout the statutory processes and assessments in relation to Education, Health and Care plans (EHC plans)
  • listening to your concerns and helping you to voice and contribute your views, feelings and wishes at all stages.


What is an Information, Advice and Support (IAS) service?

How must information, advice and support services be run to meet the minimum standards?

What must information, advice and support services do to meet the minimum standards?

Meet the team

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Daniel Pott
Daniel Pott

I joined East Riding SENDIASS in July 2018 and previously worked for an independent support project as part of the SEND reforms from 2015. From March 2021 I became the service manager. My role within the service is to support and supervise the team whilst supporting parent/carers and young people with mediation, tribunal, and permanent exclusion.

Katie Catchpole
Senior SENDIASS Officer
Katie Catchpole

Hello, I am the senior SENDIASS officer supporting parent carers and young people through the mediation and tribunal process plus permanent exclusions. In addition, I am the case officer for the Goole and Haltemprice area, offering impartial information advice and support on SEND law. I have undertaken all statutory IPSEA training, plus more specific training in relation to the mediations/tribunals and permanent exclusions.

My training, plus experience of working within SENDIASS, has given me a good understanding of SEND legislation and guidance so I can support families to understand what should and must be happening so they can make informed choices towards what they want to happen for their child. Prior to working in SENDIASS, I studied to degree level (in sociology) and worked within the FISH team plus worked as a play worker/youth worker and information, advice and guidance advisor in the voluntary sector.

Christine Clive
Christine Clive

Hello! I have worked as an Information Officer since 2010: initially as a FISH Locality Information Officer and now as a SENDIASS Officer.

I have undergone all three levels of IPSEA legal training around the SEND Code of Practice. I am able to offer information, advice and support to parent carers, children and young people with Special Educational Needs and Disabilities (aged 0 - 25 years) which will enable them to make informed choices regarding education and services, and ensure their voices are heard.

I cover the north of the East Riding: Bridlington, Driffield and the Wolds and Dales.

Sam Munby
Sam Munby

Hello! I’m Sam! I have worked within this team since June 2014. Prior to working as a SENDIASS officer I was a teaching assistant on a one-to-one basis working with primary school-aged pupils. Alongside my teaching assistant role I studied for a degree in Learning Support and a further BA Hons in Education and Learning.

As part of my role I have completed all three levels of IPSEA legal training, so I have a good understanding of the legislation and statutory guidance which relates to children and young people with SEND. I enjoy working with families and doing my bit to try and make a positive difference to children and young peoples lives. Typically, the geographical area which I cover includes Bridlington, Driffield, Market Weighton, Pocklington and the surrounding villages.

Lucy Smith
SENDIASS Triage Assistant
Lucy Smith

Hi! I have recently joined the East Riding SENDIASS team.

Prior to SENDIASS I studied my Level Three Teaching and Supporting Children with SEND, whilst working as a Teaching Assistant in a primary school. I have also completed further education courses and SEN training to ensure I am fully competent within my role.

Being parent to a child with autism and additional educational needs has also been a driving factor for me to pursue a career with SENDIASS and be able to offer impartial and confidential advice to support parents, carers, children, and young people.


As well as our dedicated officers, East Riding SENDIASS has a number of volunteers who can support parents when dealing with schools or the Local Authority.

Our SENDIASS volunteers come from all areas of the East Riding of Yorkshire and have a range of interests and expertise. Having attended a 6-week training course, our volunteers are DBS checked and have all successfully completed IPSEA Level 1 training. With knowledge of the SEN Code of Practice 2014 and the Children and Families Act 2014, SENDIASS volunteers can offer independent parental support to parents of children with Special Educational Needs and Disabilities, whatever level of SEN support the child or young person receives and whatever the Special Educational Need.

Our SENDIASS volunteers can help by:

  • listening to what parents have to say
  • supporting parents in expressing their views and concerns
  • explaining the SEN processes and procedures, the structures and roles of professionals and any confusing SEN terminology
  • supporting parents through difficult and confusing times in regards to their child’s SEN
  • signposting parents to any relevant literature or other organisations that may be able to offer help
  • providing practical support before, during and after meetings
  • supporting parents when completing forms and applications.

At all times, our volunteers can refer to the SENDIASS Officers for further advice and support.

East Riding SENDIASS volunteers bring a wealth of their own experience in regards to SEN, a willingness to listen and an understanding of the types of issues parents face. They may be parents themselves, or may have an experience of working with/in schools, or they may have joined our service as they have an interest in Special Educational Needs and have an empathy for parents who are struggling.

Our volunteers will not make judgements about you or your child, or make decisions for you. Instead, they will listen to your concerns and offer their support in seeking to resolve disputes and finding answers to your questions.

The volunteer’s role is to assist you with specific issues concerning your child’s Special Educational Needs and/or Disability. They are not there to get involved in other ways with your family, though they can refer to the SENDIASS officers to help you locate other sources of support.

If you would like a SENDIASS volunteer to assist you, please contact the service today requesting the support of one.

If you are interested in finding out more about the volunteer program, or for further information on how to volunteer, please contact us to see when our next sign-up is.

You can contact us by:

Call us
(01482) 396469

Text us
07507 310273

Tweet us

East Riding SENDIASS office opening hours:
Monday to Thursday 09:00 - 17:00, Fridays 09:00 - 16:30

East Riding SENDIASS aims to respond to all enquiries within 2 working days.